We, at PREYOXHI PRIVATE LIMITED (“Ojantrik” or “Company” or “we” or “our”), set forth this standard product replacement and refund policy (“Policy”) applicable to all our customers (“Customer/s” or “you” or “your/s”) who wish to purchase any products listed (“Product/s”) on our website (“Website”). This Policy must be read in consonance with the Company’s Shipping Policy, Terms of Use, and Privacy Policy. This Policy is subject to change without prior notice. The Customers are hence recommended to read this Policy from time to time to be abreast with any such changes. This Policy governs the replacement and refund procedures of the Company. We believe in following a transparent replacement and refund mechanism and this Policy sets forth the process followed by the Company. This Policy shall be applicable for the Products purchased through the Company’s website ojantrik.com (“Website”).

1. Replacement Policy 

1. All Products available on the Website are replaceable, unless specified otherwise in the description of the Product on the Website provided such Product is not listed under the sale section on the Website.

2. The Products shall be replaced only if they meet one of the below-mentioned criteria:

1. if the Products received are in a damaged/defective state;

2. if the Products received by the Customer are expired on the date of delivery of the Products; and

3. any other criteria that may be decided by the Company from time to time.

3. A replacement shall not be accepted if any of the following criteria are met: 

1. if the Customer has used and/or damaged the ordered Product/s;

2. if the Customer has altered the Product in any shape or form;

3. if the request for replacement has been generated after the permissible time period as mentioned in Clause 1.5 of this Policy;

4. if the photo(s)/video(s) shared by the Customer as verification proof have been tampered with or inconsistent with the Product/s ordered; and

5. any other criteria that may be decided by the Company from time to time.

4. To process the replacement of a Product, a Customer must communicate such a request on any of the modes as prescribed below: – 

1. WhatsApp –8761801001

2. Email –happiness@ojantrik.com

5. Any Customer can initiate a replacement request by contacting the Company on the above-mentioned WhatsApp number/Email ID within 2 (two) days of the delivery of the Product/s or such time period as may be mentioned in the Product description on the Website. 

6. In the event of damaged products, the Customer is required to provide clear photo(s) and a detailed unboxing video of the product(s) to be returned, along with the receipt generated at the time of order. Failure to provide a complete unboxing video may result in the rejection of the replacement request

7. Upon initiating a request for a replacement, the Customer will be contacted by the Company’s representative for further verification. The Company reserves the right to validate the claim based on the submitted photo(s) and unboxing video. Only after the Company’s representative is satisfied with the verification and/or clarification provided by the Customer will the replacement request be approved. The Company’s decision in this regard shall be final and binding.

8. In order to replace the Product, the Customer shall need to ship the Product at its own expense and notify the Company’s executive via the email address specified in Clause 1.4.2. The Product should be shipped to the Company’s registered warehouse at the address mentioned in Clause 3.1 of this Policy.

9. The Customer must return the Product/s in the original packaging along with any gift/samples/freebies that the Customer must have received with the original Product.

10. On receipt of the Product at the registered warehouse of the Company, the Company’s executive shall initiate a process for a replacement.

11. If the Company deems that the Product does not meet the criteria set out in Clause 1.2, the Company shall ship the Product/s back to the Customer at the Customer’s own expense. 

12. In the event, the Customer has requested for a replacement, the Company shall initiate the replacement on receipt of the Product to the registered warehouse of the Company. The cost of shipping of the replaced Product will be borne by the Company in the event the cost of return of the Product was borne by the Customer. 

13. Bulk orders cannot be replaced. However, in case the Product received is damaged, then in such cases the Customer can reach out to us as per Clause 1. Further, please note that determining whether a bulk order or part of a bulk order qualifies for replacement shall solely be at the discretion of the Company.

2. Refund Policy

1. All orders are eligible only for replacement. No monetary refunds (cash or bank transfer) or store credits shall be provided by the Company except for otherwise provided in Clause 2.2. 

2. If a Customer cancels an order while the order has not been dispatched, in such a case, the amount shall be refunded within 7 (seven) days of cancellation subject to deduction of cost incurred, if any. However, in the event a Customer cancels an order after an order has been dispatched but not delivered to the Customer, a sum amounting to two-way shipping charges and handling cost shall be deducted and the rest shall be refunded within 7 (seven) days of cancellation. 

3. Any Product purchased in pursuance of an ongoing offer or purchased via any gift card shall not be refunded; however, the Product will be replaced in accordance with the Policy.

3.  Company Details

1. For the replacement of any Product, please courier the Product to the following address:

Address: – Regent Paradise Ghoramara, Beltola,

Gmc, Kamrup- 781028, Assam.

Email ID: – happiness@ojantrik.com

2. This Policy is subject to change without prior notice. The Company shall have the final discretion for accepting replacement requests. The Customer is hence recommended to read this Policy from time to time, on the Platform, to return abreast with any such changes.